General Terms of Providing Custom Writing Services

Writology Limited (1-3 Boumpoulinas, Office 42 Boubolulina Building, Nicosia, 2407 Cyprus) provides custom writing services to the clients worldwide, irrespective of order instructions and deadline. Every customer may choose a specific type of product in the “Order Now” form:

Custom Writing

  • Essays
  • Research papers
  • Research proposals
  • Coursework
  • Dissertations, etc.


  • Editing
  • Rewriting
  • Proofreading
  • Revision
  • Formatting

Level of Writing

Every client decides on the level of writing, depending on the institutional affiliation:

  • High school
  • College
  • University
  • Master’s
  • PhD.

A client may ask to replace the order type on his/her request and our Financial Department will recalculate an order price.

Price Quote

Prior to placing an order, every client may request a price quote from our Customer Support Team. Depending on the customer’s specifications, our agents will identify an order price and will assist in placing an order (if requested).

Importance of Communication

A client is suggested to communicate with members of our team through the following means of communication:
1. Live chat option.
2. Email.
3. Phone calls.
4. Messaging system.

It is highly important to provide all clarifications on time, reply to the Writer’s messages/emails from Support Team to make sure that the final product meets the required standards and expectations. A client should provide all order materials while placing the order (no later than 10-15% of the deadline passed).

We care for your privacy and never share your personal information with the writers or any third party. All data is kept strictly confidential. Please do not disclose your personal details to the writers directly. All sensitive information is to be provided via Support. You bare full responsibility for the consequences of breaking Terms of our services.

Work Process Overview

By purchasing orders on our website, a client agrees to receive the order within such work process:

1. Customer places the order, indicates all instructions and specifications, and pays for it. A client may request a “preferred writer” to complete his/her order.
2. Writer starts working on the order. 
3. Customer may request process updates and communicate with the writer regarding order instructions and possible adjustments. A client may be asked to place an additional order, if our Writing Department identifies a mismatch in the order price (wrong level of order, number of pages, etc.).
4. The order is checked for plagiarism, edited, and sent to the customer.
5. Customer may request a plagiarism report from our Customer Support Team. We guarantee plagiarism-free papers on any topic.

Order Urgency

A client may choose the most appropriate order urgency, starting from 3 hours up to 2 months. For more details, please refer to the “Order now” page. If the client expects early delivery (decides to change order urgency), an order price will be recalculated and compensation order should be placed. Writology Limited delivers all papers on time and within the indicated time frame.

Submitting a Refund Application

Users of our writing service are entitled to ask for a refund for up to 2 weeks (14 days) of the date of their order deadline expiration. However, it should be stated that there are no time restrictions in place if the customer is claiming the paper (or any part of the paper) he/she received is plagiarized. However, the client will be asked to show irrefutable proof (i.e. a reliable report) that our writer is responsible for the plagiarism.    

Note: We do not accept reports from as reliable proof because this system draws attention to cases of ‘plagiarism’ that are not genuine, e.g., correctly-cited quotations/references and other elements that are not usually considered to be plagiarism. Similarly, we do not accept hand-made notes alleging plagiarism. By contrast, however, we are happy to accept reports from, iThenticate, WriteCheck and some other services.            

Sometimes, the customers ask us to complete papers started by them. However, we cannot be blamed for plagiarism in those parts of a paper that the customer completed. We only run plagiarism tests on those parts written by our own staff.

In situations where a customer does not find our work satisfactory, each case will be examined carefully and the findings reported within a four-day period. Full or partial refunds will be issued where there is a genuine basis for dissatisfaction.  


Customers are offered free revisions for up to 2 days after a deadline passes. After the time for free revision expires, a new order will have to be placed. If, by agreement, a writer undertakes any revisions without additional reimbursement, no future refund can be provided against that order.       

We offer free revisions for up to 30 days after the deadline passing for longer paper, e.g., those with twenty pages or more.

We cannot, unfortunately, offer free revisions where original instructions are changed. Furthermore, if essential materials/information is not forthcoming until a project is underway or completed, and the customer needs new information to be added during this time, he/she may be required to place compensation order.     

Where a customer takes up our offer of complimentary revisions, they will need to put in place a suitably-revised deadline when setting out their instructions. If there is difficulty reassigning an order or if the requirements are complicated, the revised paper can take up to one day to complete but we always strive to the meet deadlines.    

Customers should monitor their email and account pages to check if there are any messages from us. Occasionally, crucial materials are not included with an order, but it is each customer’s responsibility to make sure we have everything we need to complete orders satisfactorily.

A customer has a possibility of choosing an “Extended Revision” additional service during the order placement, for only 15% of the order price. It provides a free revision timeframe extension up to 14 days. Nonetheless, requesting a revision should comply with initial requirements. Kindly note whether a client does not claim a revision, additional fee for “Extended Revision” is not refunded. Alternatively, 4 days Extended revision VIP service can be chosen when placing the order.

A Full Refund

If we mistakenly charge you too much or you accidently order the same paper in a duplicate form, we may refund the order price in full and/or, upon request, our support team will cancel any unwanted order.

If we fail to find you a writer, we will refund the order price in full. 

Any materials provided against a particular order should no longer be used when a full refund is issued. 

The company can not promise any grades since every university can evaluate the content of papers differently. However, a professor’s feedback is to be considered by the Refund Department when reviewing the complaint. If writer overlooked the instructions provided by a customer, a partial/full refund will be provided.

While applying for a refund, please keep in mind, that we can not revise and refund the order at the same time. The whole order is to be analyzed for the compliance with the provided instructions.

A Client is not eligible for a full refund, if the order was verified late and Writer did not receive a respective extension to complete the assignment.

A Partial Refund

If a customer mistakenly selects an incorrect length of paper when ordering, we may refund part of the order price.

If a customer mistakenly selects the incorrect academic or writing level when ordering, we may refund part of the order price.

If a customer mistakenly provides contradictory instructions, we may refund part of the order price.

Cancelling an order after it has been allocated to a writer:

Refund percentage

Passed deadline


10-19% of the deadline


20-29% of the deadline


30-39% of the deadline


40-49% of the deadline


50-59% of the deadline


60%+ of the deadline

Note: Cancellation is not possible where a deadline still has thirty percent left and a writer is assigned or where an order is ready and uploaded.

All tips are non-refundable. The payment for custom writing/editing/proofreading/rewriting/formatting may be refunded only. Tips cannot substitute an additional or compensation order.

Late Verification

Customers are usually requested to verify their orders by our Finance team in a bid to prevent identification fraud. Sometimes customers are late providing the required verification so the deadline clock will not start ticking until the necessary paperwork is received. If this delay is a problem, a deadline extension may be negotiated or the customer can submit a new order to compensate the writer if the work is urgent.       

Word Count Issues

We estimate the length of each order by the number of words in it with one page being 300 words. Papers of the technical type are not calculated in this way because of their numeric nature. In cases like these, cost is determined by the level of complexity.

Presentations with speaker notes. If you require speaker notes to go with your PowerPoint slides, your assigned writer will create up to 150 words per slide for you.    

If you have an online test to complete, we can help. Cost is worked out on the basis of five questions/answers per page and the total number of questions/pages, e.g., a customer with a ten-question assignment should order/pay for a two-page assignment. 


If a customer wants an assignment delivered early, appropriate compensation will be required. Therefore, we will ask for a new order based on the recalculated price. If, by agreement, a writer delivers a paper early without additional reimbursement, no future refund can be provided against that order.

If Writology Limited is late delivering a customer’s order and we have not arranged a deadline extension, the customer will be at least refunded in part. 

Order Type

We ask customers to choose the correct assignment type when ordering, e.g., “Essay” or “Book Review.”

The practice of rephrasing/rewording a text is known as rewriting. Additional payment will only be required if we are requested to provide “fresh” content, e.g., additional text, research or new sources.    

Customers are advised to keep a check on their email or user account area for possible correspondence from us. On-time response is appreciated, especially in cases where customer input is required.  

Stored Credentials

How long will card details be stored?

We never store your credit/debit card information or any other payment-related information on our site. The only personal data stored by our site is your name and surname chosen when making your first order with us.
We work with credit card payment processors that are certified under the Payment Card Industry Data Security Standard (PCI DSS).
The transactions are processed by the third-party, legally authorized entities such as Avangate/2Checkout, SafeCharge, BlueSnap.
Additional information in regards to stored credentials use can be found in T&C of the payment processor you choose when check out.

How will my stored card details be used?

Your credit card details are stored securely by the third-party payment processor. When you enter your credit or debit card details on our website,in fact, the information is sent directly to secure databases maintained by the payment processors (Avangate/2Checkout, SafeCharge, BlueSnap), who then complete the transaction. Credit card details are never transmitted to, or stored on our servers.

Can these terms change?

Changes in the permitted use will require your agreement. Other changes can be applied in accordance with PCI standards. No change can take place without your consent.

A free draft option in a “VIP Account” is not applicable to the following order types: formatting, proofreading, editing, revision, rewriting, online test, multiple choice questions, PDF/PPT poster, PowerPoint Presentation, and excel exercises. In addition, free draft cannot be provided in orders with 3-8 hour urgency due to a limited time frame provided to complete the assignment.

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